Shipping and Refunds – Pet Bow Ties by In My Third Act

Shipping and Refunds

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

Customer service is #1 to me, so if for any reason you are unhappy with your purchase please do not hesitate to reach out.  We will do everything we can to get the matter taken care of.  Rest assured we will be in contact with you within 24/48 hours.  Please contact us at this email:  inmythirdact@gmail.com.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.